The PRO Pledge and Code of Ethics

Our mission is to be the most trusted resource in remodeling, where homeowners and remodeling professionals alike turn for inspiration and information. When you hire a PRO member company, rest assured that your remodeler will adhere to the PRO Pledge of core values and the PRO Code of Ethics.

PRO Pledge
We are professionals. We are PRO. We are responsible:
  • To our clients: to be honest, ethical and competent in all we do for them
  • To our employees: to provide safe and rewarding workplaces, free of discrimination
  • To our fellow members: to act as colleagues, not competitors, and to lift each other up
  • To our communities: to be the positive and trusted face of our industry
  • To our natural and built environment: to be good stewards of both
  • And to our industry: to ensure its growth and good health

The PRO Code of Ethics
To our clients
To be honest, ethical and competent in all we do for them
  • Write fair contracts and warranties which comply with all applicable laws and regulations, and honor our agreements fully
  • Advertise truthfully
  • Communicate clearly, honestly and promptly
    • Make sure our clients understand from the beginning, exactly what we will be doing for them, and what we will not
    • Be honest in all our communications with clients and admit when we’ve made mistakes
    • Respond to our clients’ questions or concerns promptly
  • Be the experts our clients have hired us to be
    • Keep current on best practices in the field
    • Supervise our projects effectively
To our employees
To provide safe and rewarding workplaces, free of discrimination
  • Maintain safe workplaces
    • Encourage safety discussions regularly
    • Observe and correct unsafe work conditions/practices promptly
  • Commitment to professional development
    • Encourage continuing education and certifications where appropriate
  • Freedom from discrimination or harassment based on gender, sexual identity, race, ethnicity, political or religious beliefs
  • Fair pay and legitimate employment
    • Follow IRS rules on who is and who is not an employee
To our fellow members
To act as colleagues, not competitors, and to lift each other up
  • Encourage free trade and competition, and take no actions to limit either
  • Encourage and aid in the professional development of fellow members
    • Mentoring/ being mentored
    • Involvement in certifications/training
  • Encourage recognition for excellence
    • Projects
    • Community service
    • Service to our PRO organization
To our communities
To be the positive and trusted face of our industry
  • Be the positive face of our profession/industry
    • Work respectfully and cooperatively with all agencies that govern us
    • Our jobsites speak for us! Keep them clean and orderly!
  • Be the trusted source for vetted professionals
To our natural and built environment
To be good stewards of both
  • The natural environment
    • Use environmentally friendly materials when feasible
    • Dispose of waste properly
    • Work to limit the amount of waste our projects generate
  • The built environment
    • Honor the history and traditions of the buildings and communities in which we work
    • Promote products and services which are suited to their applications, economically sound, safe, and which do not endanger people and structures
To our industry
To ensure its growth and good health
  • Proper licensure and insurance as required by law
  • Commitment to best business practices and accounting standards
  • Commitment to the preservation and vitality of our industry
    • Supporting educational programs/apprenticeships
    • Recruiting future workers from traditional and non-traditional places